What’s new in Tuu.

Every Tuu View now has two new boxes: Carbon and Costs. They're extra insight drawn from the monthly figures you already send, so there's nothing new to enter. They're in Beta and labelled as estimates, and they sit alongside your Tuu Rating without ever changing it.

Carbon estimates your monthly CO2 from the electricity and fuels you report. Add your occupied room nights and you also get carbon per occupied room night. That's the measure at the heart of the Hotel Carbon Measurement Initiative (HCMI), the hotel industry's common way to compare carbon footprints. It was launched in 2012 by the World Travel & Tourism Council and the International Tourism Partnership (now the Sustainable Hospitality Alliance) with 23 hotel companies, was last updated in 2022, and is now used by more than 30,000 hotels and by many corporate travel buyers.

Costs shows what each month cost you across electricity, water, fuels, food wasted and waste collection. Tuu uses your own bill amounts where you've added them, and standard rates for your country where you haven't. Each cost is shown next to what similar properties spend for the same size, so you can see where you're spending more than your peers. Data Graphs adds the month-by-month picture, including roughly what on-site renewable electricity saved you.

Carbon and Costs work alongside Tuu Verified. Your HLB-reviewed Tuu Verified data and Evidence Pack show buyers, lenders and booking sites what your property achieves. Carbon and Costs show you what that performance means in CO2 and money each month, so you know where to act next.

Room nights and bill amounts are optional and you add them in the Tuu Performance Hub. How we work these out.

Tuu is now available in 12 languages: English, Thai, Vietnamese, Bahasa Indonesia, Simplified and Traditional Chinese, Japanese, Korean, French, German, Spanish and Italian. Everyone picks their own from the top bar, and it follows them to every device, so your engineering team can enter data in Thai while your GM reads Insights in French. Menus, forms and questions are all translated, and Insights, chat replies and the weekly digest arrive in each reader's language, with the original always one click away. Figures are never altered in translation.

Uploading bills from the property floor is quicker too. On a phone, every proof box now has a Take photo button: snap the bill and it uploads straight away, resized so it goes through even on a weak connection, and iPhone photos convert automatically. And you can now choose the name Tuu greets you by: set a short user name on your profile and it appears in the top bar and your Insights greeting.

Insights now compare your property with a peer group of similar active properties, and they're more careful about it. A result that's improving but still has a way to go is described as progress, not praised as a finish line. Where there aren't yet enough comparable properties, Insights say so rather than guessing.

Hotels now work in quarterly verification cycles, so reviewed evidence arrives every three months. You asked, we built it: an Invite button beside your property name, so account owners can bring colleagues in from any page. We've also completed a round of security hardening across sign-in and data access.

Tuu View now draws your building in its true shape: a beach resort appears as a resort, a city hotel as a tower. Each property is set up individually, so what you see reflects where you actually operate.

Behind the scenes, the app now recovers by itself after we release an update. If a page was open during an update, it quietly refreshes instead of showing an error.

You asked, we built it. From Reports → Data Download, pick a date range and get a clean spreadsheet (Excel or CSV) of everything your property has submitted, with data points down the side and months across the top. It's your data, ready for owner reports, budgets or your own analysis.

Tuu View now has its own place in the top menu, so your property's performance at a glance is one click away. And if a period is reopened so you can correct something, it's now clearly editable, with filters that show exactly what's still outstanding.

Your Insights panel now shows every card at once, with a header saying exactly which month the data runs to, so you're never left wondering how current a finding is. Month labels now read correctly wherever you are in the world, and the average box and Portfolio charts consistently talk about your Tuu Verified Rating.

We've also made signing in more dependable, especially when you come back to an open tab. And there's a new contact form in the Help Centre: tell us what's on your mind and paste in a screenshot. It comes straight to our team.