METHODOLOGY

How Tuu Verified works.

A single operational KPI framework across Hotels, Events and ISO 20121. Eight scored metrics. Rolling annualised. Independently reviewed by HLB.

  • Shared KPI framework across all tracks
  • Operational performance only
  • Independently reviewed by HLB

Tuu measures operational performance only.

The scored layer is built from monthly raw operational inputs, then converted into rolling annualised KPIs and weighted sub-scores. Policy declarations, narrative claims and self-assessed indicators do not form part of the score.

This is intentional. The aim is to produce a defensible performance record for procurement, owner reporting, lender review, disclosure and audit-related use.

Eight scored KPIs.

All three tracks share the same eight scored KPIs. Each is calculated as a rolling annualised value and scored against a benchmark corridor.

#KPIDirectionUnitFormula
01Energy IntensityLower betterkWh/m²/yrRolling annualised total energy ÷ built-up area
02Water IntensityLower betterL/m²/yrRolling annualised total water ÷ built-up area
03Waste IntensityLower betterkg/m²/yrRolling annualised total waste ÷ built-up area
04Food Waste RatioLower better%Rolling annualised food waste ÷ food purchased
05Renewable Energy ShareHigher better%Rolling annualised renewable ÷ total energy
06Waste Diversion RateHigher better%Rolling annualised diverted ÷ total waste
07Recycled / Reused Water ShareHigher better%Rolling annualised recycled water ÷ total water
08Training per FTEHigher betterhrs/FTERolling annualised training hours ÷ rolling average FTE

One shared operational dataset.

Tuu Verified operates on one shared operational dataset across Hotels, Events and ISO 20121. The core scoring logic, benchmark treatment and verification method are common across the system. Track-level differences sit in cadence, supporting documents, output context and external framework alignment — not in separate scored architectures.

Five operational areas, organised monthly:

  1. 01

    Energy Purchased electricity, renewable energy and relevant fuels converted to kWh before entry.

  2. 02

    Water Total water use and recycled or reused water.

  3. 03

    Waste Total waste and diverted waste.

  4. 04

    Food Food purchased and food waste.

  5. 05

    People Training hours and full-time equivalent headcount.

Built-up area is the fixed denominator used for area-normalised KPIs unless a controlled update is issued.

Rolling annualised, from month one.

All scored data enters the system as monthly raw operational inputs.

From that point, Tuu applies a rolling annualised calculation method from the first month onward. The system does not wait for a full twelve months before producing a comparable result. Instead, it annualises available monthly history until a full rolling year is established.

The purpose is to reduce seasonality distortion, limit timing manipulation and produce more stable performance curves over time.

Intensity KPI    = rolling annualised total ÷ built-up area
Share KPI        = rolling annualised subset ÷ rolling annualised parent
Training per FTE = rolling annualised training hours ÷ rolling average FTE

The overall score is the weighted sum of the eight KPI sub-scores. Tuu does not apply policy modifiers, narrative overlays or internal carbon calculations.

Each KPI is scored against a benchmark corridor.

For some KPIs, lower values are better. For others, higher values are better. The corridor runs from the weak end to leading-practice performance.

A score of 100 is reserved for performance at or near the leading edge of credible operational practice. It does not represent an industry average. A score of 0 identifies performance at or beyond the weak end of the benchmark corridor — not non-compliance.

The benchmark corridor.

Each KPI’s corridor runs from the weak end to leading practice. Hover or focus any band to see the formula and the sample property’s position.

  • Energy Intensity

    Lower better

    ≥ 900 kWh/m²/yr≤ 150 kWh/m²/yr
    WeakLeading practice
  • Water Intensity

    Lower better

    ≥ 9000 L/m²/yr≤ 1500 L/m²/yr
    WeakLeading practice
  • Waste Intensity

    Lower better

    ≥ 80 kg/m²/yr≤ 5 kg/m²/yr
    WeakLeading practice
  • Food Waste Ratio

    Lower better

    ≥ 40 %≤ 5 %
    WeakLeading practice
  • Renewable Energy Share

    Higher better

    0 %100 %
    WeakLeading practice
  • Waste Diversion Rate

    Higher better

    0 %90 %
    WeakLeading practice
  • Recycled / Reused Water Share

    Higher better

    0 %60 %
    WeakLeading practice
  • Training per FTE

    Higher better

    0 hrs/FTE40 hrs/FTE
    WeakLeading practice

Sample property data. Verified property data remains confidential.

Benchmark sources.

Tuu's benchmark corridors are informed by hospitality operational datasets, engineering reference frameworks, sector guidance and management-system standards. The aim is to ground benchmark treatment in observed operational performance and credible technical context.

Energy Intensity

Corridor treatment is informed by the Cornell Hotel Sustainability Benchmarking Index for observed operational range and by ANSI/ASHRAE/IES Standard 100, CIBSE TM46 and the U.S. DOE Commercial Reference Buildings programme for engineering reference context. [1] [5] [6] [7]

Water Intensity

Corridor treatment is informed by the Cornell Hotel Sustainability Benchmarking Index, the U.S. EPA Portfolio Manager Water Use Intensity guidance, and the Sustainable Hospitality Alliance's Hotel Water Measurement Initiative. [1] [10] [11]

Waste Intensity

Corridor treatment is informed by the Cornell Hotel Sustainability Benchmarking Index and the Sustainable Hospitality Alliance's Hotel Waste Measurement Methodology. [1] [13]

Food Waste Ratio

Corridor treatment is informed by WRAP's Guardians of Grub measurement guidance and the UN Environment Programme Food Waste Index Report 2024. [14] [15]

Renewable Energy Share

Corridor treatment is informed by the Sustainable Hospitality Alliance's Net Zero Methodology for Hotels and the GSTC Green Lodging Trends Report 2024 for observed industry distribution. [9] [8]

Waste Diversion Rate

Corridor treatment is informed by the Sustainable Hospitality Alliance's Hotel Waste Measurement Methodology and the European Commission's Best Environmental Management Practice in the Tourism Sector reference document. [13] [16]

Recycled / Reused Water Share

Corridor treatment is informed by the Sustainable Hospitality Alliance's Water Stewardship for Hotel Companies guidance, the One Planet Network's Rainwater and Grey Water Recycling resource, and U.S. EPA Portfolio Manager water-use guidance for reference context. [12] [17] [10]

Training per FTE

Corridor treatment is informed by training-coverage expectations within ISO 14001 and ISO 20121 management-system standards, alongside observed industry training-investment ranges from the GSTC Green Lodging Trends Report 2024. [3] [4] [8]

Every input traces to evidence.

Every monthly numeric input that feeds a scored KPI must be traceable to a primary source record or controlled aggregate. Typical examples include utility bills, invoices, meter logs, haulier or weighbridge records, training logs, payroll records and other operational source documents relevant to the reporting period.

Supporting documents also matter, but they do a different job. They help define scope, support framework mapping and assist documentary review. They do not change KPI calculations.

Integrity rules

  • Subset values cannot exceed their parent totals

  • Unsupported numeric inputs cannot form part of a verified cycle

  • Corrections must be version-flagged and fully traceable

Independent review by HLB.

HLB International acts as the independent verification partner across all Tuu Verified tracks. HLB is a global network of independent accounting and advisory firms.

HLB

Their review covers four areas:

Validation review

Monthly inputs checked against system rules and internal logic.

Evidence review

Completeness, correctness, authenticity and period coverage assessed.

Traceability testing

Each scored KPI followed from score output to rolling KPI value, to monthly input, to source evidence.

Calculation review

KPI values, benchmark interpolation, scoring logic and display behaviour reviewed.

Each completed cycle produces a time-stamped Evidence Pack with a unique Record ID and the verified KPI dataset, registered on the Blockmark Registry.

Same KPI backbone. Different cadence.

All tracks use the same scored KPI backbone. They differ in cadence, supporting documents, documentary overlays and external framework alignment.

  • Tuu Verified | Hotels

    Biannual · 6-month cycle

    Six-month cycles aligned to owner reporting, lender review and platform onboarding workflows. Reviewed against hospitality benchmarks and GSTC Industry Criteria for operational context.

  • Tuu Verified | Events

    Quarterly · 3-month cycle

    Quarterly cycles aligned to tender and procurement timing. Reviewed against the same operational backbone with venue-level scope and supporting evidence.

  • Tuu Verified | ISO 20121

    Staged · audit-aligned

    Staged cycles aligned to ISO 20121 audit readiness. Adds a clause-mapped evidence overlay on top of the scored KPI base.

Versioned. Time-stamped. Immutable.

All KPI definitions, formulas, benchmark corridors, weights and validation rules are version-controlled. When methodology changes, a new framework version is created. Historical scores are not retroactively altered.

Each verification cycle produces an immutable, time-stamped dataset and Record ID, preserving continuity for audit, procurement, lender review and longitudinal analysis.

Sources cited.

  1. 01

    Cornell Hotel Sustainability Benchmarking Index

    Greenview

    https://greenview.sg/resources/chsb-index/
  2. 02

    Sustainable Hospitality Alliance

    Sustainable Hospitality Alliance

    https://sustainablehospitalityalliance.org/
  3. 03

    ISO 14001 — Environmental management systems

    International Organization for Standardization

    https://www.iso.org/standard/60857.html
  4. 04

    ISO 20121 — Event sustainability management systems

    International Organization for Standardization

    https://www.iso.org/standard/86389.html
  5. 05

    ANSI/ASHRAE/IES Standard 100 — Energy Efficiency in Existing Buildings

    ASHRAE

    https://www.ashrae.org/technical-resources/bookstore/standard-100
  6. 06

    CIBSE TM46 — Energy Benchmarks

    Chartered Institution of Building Services Engineers

    https://www.cibse.org/knowledge-research/knowledge-portal/tm46-energy-benchmarks
  7. 07

    Commercial Reference Buildings

    U.S. Department of Energy

    https://www.energy.gov/cmei/buildings/commercial-reference-buildings
  8. 08

    Green Lodging Trends Report 2024

    Global Sustainable Tourism Council

    https://www.gstc.org/green-lodging-trends-report-2024
  9. 09

    Net Zero Methodology for Hotels

    Sustainable Hospitality Alliance

    https://sustainablehospitalityalliance.org/resource/net-zero-methodology-for-hotels
  10. 10

    What is Water Use Intensity? — Portfolio Manager

    U.S. Environmental Protection Agency

    https://www.energystar.gov/buildings/benchmark/understand-metrics/what-water-use-intensity-wui
  11. 11

    Hotel Water Measurement Initiative

    Sustainable Hospitality Alliance

    https://sustainablehospitalityalliance.org/resource/hotel-water-measurement-initiative
  12. 12

    Water Stewardship for Hotel Companies

    Sustainable Hospitality Alliance

    https://sustainablehospitalityalliance.org/resource/water-stewardship-for-hotel-companies
  13. 13

    Hotel Waste Measurement Methodology

    Sustainable Hospitality Alliance

    https://sustainablehospitalityalliance.org/resource/hwmm/
  14. 14
  15. 15

    Food Waste Index Report 2024

    UN Environment Programme

    https://www.unep.org/resources/publication/food-waste-index-report-2024
  16. 16

    Best Environmental Management Practice in the Tourism Sector

    European Commission

    https://green-forum.ec.europa.eu/publications/best-environmental-management-practice-tourism-sector_en
  17. 17