Validation review
Monthly inputs checked against system rules and internal logic.
METHODOLOGY
A single operational KPI framework across Hotels, Events and ISO 20121. Eight scored metrics. Rolling annualised. Independently reviewed by HLB.
The scored layer is built from monthly raw operational inputs, then converted into rolling annualised KPIs and weighted sub-scores. Policy declarations, narrative claims and self-assessed indicators do not form part of the score.
This is intentional. The aim is to produce a defensible performance record for procurement, owner reporting, lender review, disclosure and audit-related use.
All three tracks share the same eight scored KPIs. Each is calculated as a rolling annualised value and scored against a benchmark corridor.
| # | KPI | Direction | Unit | Formula |
|---|---|---|---|---|
| 01 | Energy Intensity | Lower better | kWh/m²/yr | Rolling annualised total energy ÷ built-up area |
| 02 | Water Intensity | Lower better | L/m²/yr | Rolling annualised total water ÷ built-up area |
| 03 | Waste Intensity | Lower better | kg/m²/yr | Rolling annualised total waste ÷ built-up area |
| 04 | Food Waste Ratio | Lower better | % | Rolling annualised food waste ÷ food purchased |
| 05 | Renewable Energy Share | Higher better | % | Rolling annualised renewable ÷ total energy |
| 06 | Waste Diversion Rate | Higher better | % | Rolling annualised diverted ÷ total waste |
| 07 | Recycled / Reused Water Share | Higher better | % | Rolling annualised recycled water ÷ total water |
| 08 | Training per FTE | Higher better | hrs/FTE | Rolling annualised training hours ÷ rolling average FTE |
All scored data enters the system as monthly raw operational inputs.
From that point, Tuu applies a rolling annualised calculation method from the first month onward. The system does not wait for a full twelve months before producing a comparable result. Instead, it annualises available monthly history until a full rolling year is established.
The purpose is to reduce seasonality distortion, limit timing manipulation and produce more stable performance curves over time.
Intensity KPI = rolling annualised total ÷ built-up area Share KPI = rolling annualised subset ÷ rolling annualised parent Training per FTE = rolling annualised training hours ÷ rolling average FTE
The overall score is the weighted sum of the eight KPI sub-scores. Tuu does not apply policy modifiers, narrative overlays or internal carbon calculations.
For some KPIs, lower values are better. For others, higher values are better. The corridor runs from the weak end to leading-practice performance.
A score of 100 is reserved for performance at or near the leading edge of credible operational practice. It does not represent an industry average. A score of 0 identifies performance at or beyond the weak end of the benchmark corridor — not non-compliance.
Each KPI’s corridor runs from the weak end to leading practice. Hover or focus any band to see the formula and the sample property’s position.
Energy Intensity
Lower better
Water Intensity
Lower better
Waste Intensity
Lower better
Food Waste Ratio
Lower better
Renewable Energy Share
Higher better
Waste Diversion Rate
Higher better
Recycled / Reused Water Share
Higher better
Training per FTE
Higher better
Sample property data. Verified property data remains confidential.
Tuu's benchmark corridors are informed by hospitality operational datasets, engineering reference frameworks, sector guidance and management-system standards. The aim is to ground benchmark treatment in observed operational performance and credible technical context.
Corridor treatment is informed by the Cornell Hotel Sustainability Benchmarking Index for observed operational range and by ANSI/ASHRAE/IES Standard 100, CIBSE TM46 and the U.S. DOE Commercial Reference Buildings programme for engineering reference context. [1] [5] [6] [7]
Corridor treatment is informed by the Cornell Hotel Sustainability Benchmarking Index, the U.S. EPA Portfolio Manager Water Use Intensity guidance, and the Sustainable Hospitality Alliance's Hotel Water Measurement Initiative. [1] [10] [11]
Corridor treatment is informed by the Cornell Hotel Sustainability Benchmarking Index and the Sustainable Hospitality Alliance's Hotel Waste Measurement Methodology. [1] [13]
Corridor treatment is informed by WRAP's Guardians of Grub measurement guidance and the UN Environment Programme Food Waste Index Report 2024. [14] [15]
Every monthly numeric input that feeds a scored KPI must be traceable to a primary source record or controlled aggregate. Typical examples include utility bills, invoices, meter logs, haulier or weighbridge records, training logs, payroll records and other operational source documents relevant to the reporting period.
Supporting documents also matter, but they do a different job. They help define scope, support framework mapping and assist documentary review. They do not change KPI calculations.
Subset values cannot exceed their parent totals
Unsupported numeric inputs cannot form part of a verified cycle
Corrections must be version-flagged and fully traceable
HLB International acts as the independent verification partner across all Tuu Verified tracks. HLB is a global network of independent accounting and advisory firms.
Monthly inputs checked against system rules and internal logic.
Completeness, correctness, authenticity and period coverage assessed.
Each scored KPI followed from score output to rolling KPI value, to monthly input, to source evidence.
KPI values, benchmark interpolation, scoring logic and display behaviour reviewed.
Each completed cycle produces a time-stamped Evidence Pack with a unique Record ID and the verified KPI dataset, registered on the Blockmark Registry.
All tracks use the same scored KPI backbone. They differ in cadence, supporting documents, documentary overlays and external framework alignment.
Biannual · 6-month cycle
Six-month cycles aligned to owner reporting, lender review and platform onboarding workflows. Reviewed against hospitality benchmarks and GSTC Industry Criteria for operational context.
Quarterly · 3-month cycle
Quarterly cycles aligned to tender and procurement timing. Reviewed against the same operational backbone with venue-level scope and supporting evidence.
Staged · audit-aligned
Staged cycles aligned to ISO 20121 audit readiness. Adds a clause-mapped evidence overlay on top of the scored KPI base.
All KPI definitions, formulas, benchmark corridors, weights and validation rules are version-controlled. When methodology changes, a new framework version is created. Historical scores are not retroactively altered.
Each verification cycle produces an immutable, time-stamped dataset and Record ID, preserving continuity for audit, procurement, lender review and longitudinal analysis.
Sustainable Hospitality Alliance
Sustainable Hospitality Alliance
https://sustainablehospitalityalliance.org/ISO 14001 — Environmental management systems
International Organization for Standardization
https://www.iso.org/standard/60857.htmlISO 20121 — Event sustainability management systems
International Organization for Standardization
https://www.iso.org/standard/86389.htmlANSI/ASHRAE/IES Standard 100 — Energy Efficiency in Existing Buildings
ASHRAE
https://www.ashrae.org/technical-resources/bookstore/standard-100CIBSE TM46 — Energy Benchmarks
Chartered Institution of Building Services Engineers
https://www.cibse.org/knowledge-research/knowledge-portal/tm46-energy-benchmarksCommercial Reference Buildings
U.S. Department of Energy
https://www.energy.gov/cmei/buildings/commercial-reference-buildingsGreen Lodging Trends Report 2024
Global Sustainable Tourism Council
https://www.gstc.org/green-lodging-trends-report-2024Net Zero Methodology for Hotels
Sustainable Hospitality Alliance
https://sustainablehospitalityalliance.org/resource/net-zero-methodology-for-hotelsWhat is Water Use Intensity? — Portfolio Manager
U.S. Environmental Protection Agency
https://www.energystar.gov/buildings/benchmark/understand-metrics/what-water-use-intensity-wuiHotel Water Measurement Initiative
Sustainable Hospitality Alliance
https://sustainablehospitalityalliance.org/resource/hotel-water-measurement-initiativeWater Stewardship for Hotel Companies
Sustainable Hospitality Alliance
https://sustainablehospitalityalliance.org/resource/water-stewardship-for-hotel-companiesHotel Waste Measurement Methodology
Sustainable Hospitality Alliance
https://sustainablehospitalityalliance.org/resource/hwmm/Food Waste Index Report 2024
UN Environment Programme
https://www.unep.org/resources/publication/food-waste-index-report-2024Best Environmental Management Practice in the Tourism Sector
European Commission
https://green-forum.ec.europa.eu/publications/best-environmental-management-practice-tourism-sector_enRainwater and Grey Water Recycling
One Planet Network
https://www.oneplanetnetwork.org/knowledge-centre/resources/rainwater-and-grey-water-recycling